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FAQ

Pixel Print USA – Frequently Asked Questions (FAQ)

Queens, New York | Call: 914-494-7879 | Email: info@pixelprintusa.com

Placing an order is simple! Just create a free account on our website, select your product, upload your design, and complete checkout. You’ll receive an email confirmation as soon as your order is placed.

Production time covers the printing and preparation of your order, while shipping time is how long it takes to reach your door. Both times are shown during checkout so you can plan accordingly.

If there’s a problem, log in to your account, go to “My Orders,” select the affected order, and click “Create a New Issue.” Please describe the issue clearly and attach photos if needed. Our support team will respond quickly to resolve it.

If you’re unsure which paper is best for your project, request our free sample kit. You’ll be able to see and feel different textures, weights, and finishes before placing an order.

Once an order is in production, changes can’t be made. However, if you contact us right away at 914-494-7879 or email info@pixelprintusa.com, we’ll do our best to stop the process and assist you.

Follow Pixel Print USA on social media and subscribe to our newsletter! We regularly share discounts, promo codes, and special limited-time offers with our loyal customers.

We stand behind our quality. First-time customers may request a full refund (printing cost only) within six business days if they’re not satisfied. Refunds don’t include shipping fees.

Unfortunately, only the quantities shown on each product page are available. But you can always place multiple orders for the same product if you need larger quantities.

Upload your artwork directly on the product page while ordering. If you prefer, you can also select “Media by eMail” to send us your file on our email

You can upload files up to 75 MB. If your file is larger, please contact our support team for alternative options.

If our team finds an issue with your file (like missing bleed or low resolution), we’ll ask you to reupload a corrected version before printing begins.

Absolutely! Log in to your account, go to “My Orders,” find the item you want to reorder, and click “Reorder.” It’s fast and easy.

Proofs are stored for about three months after your order. If you need one within that time, just reach out to us.

Bleed is extra image space that extends beyond the cut line to prevent unwanted white borders. We recommend adding 0.25″ bleed on all sides of your artwork.

Your final print might have uneven white edges. Always include bleed to ensure a clean, professional cut.

Low resolution means your image doesn’t have enough pixels for sharp printing. Use at least 350 dpi for the best results.

Pixelation occurs when a small image is enlarged too much, causing blurry or blocky print quality. Always use high-resolution files.

Signage is viewed from a distance, so 150 dpi looks perfectly clear. Close-up prints like business cards or flyers need 350 dpi for sharper detail.

Both formats work. TIFF files give higher quality, while JPG files are smaller and upload faster.

We accept artwork from Adobe Illustrator, Photoshop, InDesign, and Acrobat. Make sure to flatten layers and convert text to outlines.

We recommend using 8-10pt or larger for best readability, especially for light-colored text on dark backgrounds.

Even a slight trim shift can make borders appear uneven. It’s best to avoid borders or keep them at least ¼ inch away from the edge.

Yes. We do not print copyrighted, adult, offensive, or discriminatory materials. We reserve the right to refuse any artwork that violates our content policy.

No. Most web images are low resolution (72 dpi) and will look blurry when printed. Always use high-quality images or professional graphics.

Avoid using heavy blues, reds, or dark shades on uncoated paper, as they may not print evenly. We’ll let you know if adjustments are needed.

Slight variations are normal. Screens display colors in RGB, while we print in CMYK. Calibrating your monitor helps achieve closer results.

No, we use a CMYK printing process only. However, we can match your PANTONE® color as closely as possible using CMYK conversion.

Each printed side counts as one page. For example, an 8-page booklet has four sheets printed on both sides.

No, remove all guide lines, crop marks, and templates before uploading. These lines can accidentally appear in the final print.

We’re always happy to help!
📞 Phone: 914-494-7879
📧 Email: info@pixelprintusa.com
📍 Location: Queens, New York City
🕘 Hours: Monday–Friday, 10 AM – 9 PM (Eastern Time)

Yes, local pickup is available at our Queens location. Choose “Local Pickup” during checkout and we’ll notify you when it’s ready.

We accept all major credit/debit cards and PayPal. Payments are processed securely at checkout.

Yes, we provide special pricing for large or recurring business orders. Contact our team for a custom quote.

Yes, you can order a small test print or proof to check colors, paper, and layout before printing your full quantity.

A proof is a digital or physical preview of your design before final printing. When uploading your files, you can choose to print as-is or request a proof for an additional fee.
 Pixel Print USA offers three types of proofs (depending on the product):

  • Instant Online Proof: You’ll instantly see how your design looks. If you approve it, your order goes straight to print.

  • Manually Processed PDF Proof: Our team checks your file for print readiness, then emails you a PDF preview for approval.

Manually Processed Hard Copy Proof: For select products like booklets, calendars, or folders, we’ll mail you a high-resolution printed proof. You’ll need to sign and return it before production begins.

Instant Online Proofs appear automatically during upload.

PDF Proofs are emailed to you and can also be viewed from your My Account page.

Hard Copy Proofs are mailed to your address after our team checks and approves your files

If your proof hasn’t been sent yet, or if you haven’t approved it, you can still upload new files. However, once a proof has been approved or an Instant Proof is selected, changes can’t be made because production starts immediately.
 Please note that submitting new files may include a small reprocessing fee.

Before you click “Approve,” double-check these points:

  1. Did you upload the correct file for each product?

  2. Have you reviewed all spelling, contact info, and numbers?

  3. Is the layout (vertical/horizontal) correct?

  4. Is all text large enough to read (at least 8pt)?

  5. Are elements centered and aligned properly?

  6. Does the front and back design align correctly?

  7. Are all images high resolution (300–350 dpi)?

  8. Have you outlined your fonts and flattened your artwork?

Answer “yes” to all, and your file should be print-ready!

Always turn on “Overprint Preview” in Adobe Acrobat Reader or Pro.
 This helps you spot blending or transparency issues before approving your file.
 ⚠️ Note: Instant Online Proofs can’t display overprint issues — only PDF proofs viewed in Acrobat can.

We recommend avoiding borders. Small cutting shifts — even half a millimeter — can make borders look uneven, especially on smaller products like business cards.

Yes, flattening your files prevents font or layer issues during printing. Unflattened files may print incorrectly or substitute fonts.

All pricing is visible on each product’s order page. Select your specs (size, paper, quantity) and you’ll instantly see your total cost.

Your first proof is free.
If you reupload new files after receiving your first proof, there’s a file reprocessing fee (up to $30) depending on the product type and complexity.

Prices may vary due to printing material costs, paper supply, or market changes. Pixel Print USA always aims to provide competitive, fair pricing.

We accept Visa, MasterCard, American Express, Discover, and checks.
Please note: first-time customers cannot pay by check.

Your card is charged only after you approve your order.
 Once approved, your payment status changes from “Unpaid” to “Paid.”

That simply means your order hasn’t been approved yet. Once you approve it, your card will be charged and production will start.

It’s for identity verification and fraud prevention. We only request this for large or first-time orders and keep your information fully confidential.

You can print receipts anytime from My Account → My Orders → Print Invoice.
 If you need an official document for business purposes, just email us.

First-time customers qualify for a 100% satisfaction guarantee (printing cost only). If you’re not satisfied, contact us within 6 business days for a one-time reprint or refund.
 Shipping charges are non-refundable.

If your order qualifies for a refund, processing usually takes 2–3 business days, depending on your bank.

We choose carriers (like UPS, USPS, or FedEx) based on your location, package weight, and product type. Your carrier details and tracking number will appear once your order ships.

Yes! When multiple items share identical product options (size, paper type, quantity), we automatically apply a shipping discount at checkout.

Shipping time is the delivery period after production is complete.
 It depends on your distance from our Queens, NY facility and the shipping method you select.

Your order ships once payment is complete and printing finishes.
 You’ll get an email with tracking info as soon as it leaves our facility.

On any product page, select your specs, enter your ZIP code under “Estimate Shipping,” and you’ll see an accurate cost. For multiple items, check your total cost on the checkout page.

Sometimes tracking details take a few hours to update. If you see “No information available,” it likely means your package has just been shipped from our facility. Please try again later — the carrier’s system will update soon.

If an incorrect address is provided, your order may be returned or undelivered. In that case, Pixel Print USA will reship your package to the correct address once it’s returned to us, but an additional shipping fee will apply.

We ship across the U.S. and to select international destinations. To check if we deliver to your country, use the “Estimate Shipping” tool on any product page.
 Please note: international eligibility can change depending on customs or carrier restrictions.

We maintain the same paper quality and weight, but slight variations can happen due to supplier changes or material differences. To stay current with our materials.

Due to the nature of CMYK printing, a 100% color match isn’t possible — but we guarantee up to 85% accuracy to industry standards.
 To get the best results:

  • Convert your file to CMYK mode before uploading.

Avoid designing in RGB, as screen colors look brighter than printed colors.
 If you believe there’s a misprint, please create an order issue in your account.

This can happen if your internet connection dropped or the upload was interrupted. Please try re-uploading your files using a stable connection or a different browser.

To report an issue:

  1. Log in to your Pixel Print USA account.

  2. Go to My Orders → Order Number → Create a New Issue.

Choose the issue type, describe the problem, and upload clear photos.
 Our support team will review and contact you within 1–2 business days to help resolve it quickly.

Our quality team reviews every case within 1–2 business days. We’ll email you updates as soon as we finish reviewing your order and photos.

If the issue was caused by us, we’ll either reprint your order at no cost or issue a store credit/refund — whichever you prefer.

Sometimes we need additional confirmation from you — for example, if a file or address looks unclear. This email just means we’re waiting for your response before printing begins.

We often include extra prints in each batch. A few of these may show slight press marks — this is normal and usually appears only on the extras, not your main quantity.

A small shift can happen during trimming. Avoid using tight borders, as even a 1–2 mm shift can make them appear uneven. Always keep text and logos within the safe zone.

Our system automatically alerts us when you re-upload. You’ll get a confirmation email once we review your new files. If you don’t hear back within 24 hours, feel free to contact us.

You can cancel anytime before your order is approved and paid. Once it’s in production, cancellation isn’t possible. If you have an urgent issue, contact our customer service team — we’ll do our best to help.